At Flowers Lisson Grove, we take pride in being your trusted local florist, serving both households and businesses in the Lisson Grove area. We’re committed to delivering only the freshest, highest-quality flowers – every bouquet is hand-prepared for beauty, fragrance, and longevity. Your satisfaction with our floral arrangements is our top priority.
If your flowers arrive damaged or not in the pristine condition you expect, please contact us as soon as possible after delivery. Flower quality and presentation matter to us, and so does your experience. To ensure a fair assessment, we kindly request that you report any damage within 24 hours of receipt. Please take photographs of the damaged items and retain all packaging materials until your complaint is resolved. This helps us understand the issue and improve our service.
We guarantee our Lisson Grove flower deliveries will stay fresh and vibrant for a minimum of five days from the delivery date, provided the bouquet is cared for according to our guidelines. Should your flowers wilt or deteriorate within this window despite following our care advice, we will be happy to address the situation. Your local support means everything to us, and we always strive to exceed your expectations for flower quality.
Your happiness is our mission. In the unlikely event that you are dissatisfied with your flowers because they did not meet our high standards of freshness or arrived damaged, we offer the following options:
Please note, to be eligible for a refund or replacement, concerns should be raised with us within 24 hours for damage and within the five-day freshness window for quality issues. This helps us resolve matters promptly and fairly.
We are here to help and take complaints seriously. If you have a problem with your flowers, or if our service did not meet your expectations, please reach out with the details of your concern. Let us know:
Once received, our team will promptly investigate your case and respond with an outline of how we can resolve the issue. Rest assured, as a neighbourhood florist in Lisson Grove, we value every customer and are dedicated to making things right whenever possible.
Flowers Lisson Grove is proud to be a part of your local community, delivering fresh flowers with care and reliability. Thank you for choosing us for your floral needs. If you ever experience a problem, please don’t hesitate to contact us – our team is friendly, understanding, and eager to assist with any questions or concerns you may have.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
