These Terms & Conditions (“Terms”) govern your use of the Flowers Lisson Grove website and your purchase of flowers and related products for online delivery in Lisson Grove and the surrounding areas. Please read these Terms carefully before placing your order. By accessing this website and/or placing an order, you agree to be bound by these Terms. If you do not accept these Terms, please do not use this website or order from us.
Flowers Lisson Grove provides floral arrangement and flower delivery services through its online platform. These Terms apply to all customers residing in or ordering for delivery to addresses in Lisson Grove and its neighbouring areas. They form a legally binding agreement between you (the customer) and Flowers Lisson Grove. These Terms also apply to any communication and transactions made through our online flower delivery platform.
Product Selection: You may browse the selection of flowers and arrangements available for Lisson Grove delivery on our website. Each product description contains details regarding flower types, arrangement sizes, and any personalisation options if applicable. Images are for illustrative purposes only; actual products may vary due to availability and seasonal changes.
Order Placement: To place an order, select your chosen product(s), provide correct delivery and customer information, choose your desired delivery date, and proceed to checkout. Please ensure all details entered are accurate to enable successful delivery. Additional instructions (e.g., delivery timings, recipient information) can be added during checkout where offered.
Order Confirmation: Once your order is placed, you will receive an order confirmation via the website interface and/or SMS, including your order details, the total cost, and a unique reference number. This confirmation acknowledges receipt of your order but does not constitute acceptance.
Order Acceptance: A binding contract is formed when we send you a further dispatch or delivery confirmation. We reserve the right to decline your order or cancel it (with full refund) at our discretion if there is an issue with availability, payment, or information provided.
We offer flower delivery throughout Lisson Grove and its immediate surroundings. Delivery dates, time frames, and options will be presented at checkout, based on your delivery address. While we strive to deliver on your chosen date, delivery times are indicative and not guaranteed, particularly during peak periods or adverse weather. If recipients are unavailable at delivery, we will follow your provided instructions or use reasonable endeavours to leave the flowers in a safe place or with a neighbour, as appropriate.
Delivery charges (if applicable) and estimated arrival times will be clearly displayed during the order process. Larger orders or special events may require additional lead time.
All prices for our products and delivery services are quoted in pounds sterling (GBP) and include VAT where applicable. Payment must be made in full at the time of placing the order via the secure payment options provided on the website. We accept most major debit and credit cards, and other payment methods as indicated at checkout. Your payment details are handled securely in compliance with the highest industry standards.
If for any reason payment is declined or reversed before order fulfilment, we reserve the right to withhold delivery until payment is secured in full.
We understand that plans may change. If you wish to cancel or amend an order, you must notify us as soon as possible. Provided your order has not yet been processed or dispatched, we can usually accommodate your request. Once an order is prepared for dispatch, amended, or is in transit, cancellation may not be possible due to the perishable nature of flowers.
If you are entitled to a refund following a valid cancellation, any payments made will be refunded using the method originally used for payment. Please allow up to 5-7 working days for refunds to be processed depending on your bank or payment provider.
Orders for bespoke products or custom arrangements may not be eligible for modification or cancellation if preparation has commenced. We advise reviewing your choices and recipient details prior to submitting your order.
Due to the perishable nature of flowers and arrangements, returns are not generally accepted. However, if your order arrives damaged, incomplete, or not as described, please contact us promptly (ideally within 24 hours of delivery). We may request photographic evidence to assess the issue. Where we are at fault, we will offer a replacement, refund, or alternate resolution at our discretion.
If delivery cannot be completed due to inaccurate information provided by you (e.g., incorrect address, recipient not present), we cannot accept liability and refunds may not be offered. Please double-check all recipient details prior to confirming your purchase.
All products are subject to seasonal and supplier availability. In some cases, we may need to substitute specific flowers, packaging, or vases for items of equal or greater value and similar style. We will always strive to uphold the spirit and aesthetic of your chosen arrangement. Custom requests will be handled individually wherever possible, but substitutions may be necessary during peak seasons or due to supply chain interruptions.
You, as the customer, are responsible for:
Flowers Lisson Grove’s liability to you in connection with any order is strictly limited to the purchase price of that order. We will not be liable for any indirect, consequential, or special loss, however arising. Our liability for death or personal injury resulting from our own negligence, or any liability which cannot be excluded or limited under applicable law, is not affected.
We are not liable for failure or delay in performance arising from events beyond our reasonable control, including (but not limited to) strikes, supplier shortages, extreme weather, or delays by couriers.
Except as expressly set out in these Terms, all implied warranties, terms and conditions (whether statutory or otherwise) are excluded to the fullest extent permitted by law.
All content, trademarks, logos, product descriptions, and images displayed on the Flowers Lisson Grove website are the intellectual property of Flowers Lisson Grove or its content suppliers. You may not use, reproduce, or distribute any material from the website without prior written consent.
Your privacy is important to us. Personal data provided during the order process is used solely for processing your order, delivering your flowers, and for internal record-keeping, in accordance with applicable UK data protection laws. Further details about how we handle your personal information are covered in our Privacy Policy, available on the website.
These Terms and any disputes arising from the use of this website, purchase of products, or delivery in Lisson Grove and surrounding areas, are governed by the laws of England and Wales. Any legal proceedings relating to these Terms shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to amend these Terms at any time to reflect changes in our business, suppliers, legislation, or for other justified reasons. The latest version will always be available on our website. By continuing to use our website and services, you agree to any updated Terms as and when they are published.
If you have any questions or concerns about these Terms & Conditions, your rights as a customer in Lisson Grove and surrounding areas, or any part of your flower delivery order, please reach out to our customer service team via the methods provided on our website. We strive to respond promptly and address all requests to ensure the best possible experience with Flowers Lisson Grove.
These Terms & Conditions represent the entire agreement between you and Flowers Lisson Grove with respect to your purchase and use of our flower delivery services throughout Lisson Grove and the surrounding locales. No other terms are implied by trade, custom, practice, or course of dealing.
Thank you for choosing Flowers Lisson Grove for your flower delivery needs in Lisson Grove and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Lisson Grove, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Lisson Grove.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
